If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first. If you are using a Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) on your smartphone and decide to switch to a new phone or delete the app, you will need to use an Emergency Removal Password to remove your Software Token/Software Authenticator from the old device, after which you must re-register the app to your new device. This is a notice to all customers who use a Software Token or Software Authenticator.